We are currently recruiting for switchboard operator to join our Front Office Team at Herbert Park Hotel & Park Residence in Ballsbridge. Key Responsibilities: Handling Incoming Calls: Answer all incoming telephone calls promptly and courteously. Direct calls to appropriate hotel departments or personnel. Respond to guest inquiries, provide information, and resolve issues when possible. Guest Services Support: Assist guests with requests or inquiries, such as room service, wake-up calls, or reservations. Ensure guests special requests are communicated to the relevant departments. Provide detailed information about hotel services, amenities, and local attractions. Communication and Coordination: Efficiently manage the hotel switchboard, ensuring smooth internal and external communication. Relay important messages to staff members, ensuring timely delivery. Work closely with other departments such as Front Office, Housekeeping, and Food & Beverage to coordinate guest services. Administrative Duties: Maintain accurate logs of all calls and messages. Update guest details in the hotels property management system (PMS). Handle emergency or priority calls, including assisting with emergency procedures as required. Guest Relations: Provide a warm, friendly, and professional demeanor to all guests over the phone. Handle guest complaints or concerns with tact and escalate issues to relevant departments when necessary. Foster positive guest relations by ensuring all inquiries and requests are followed up promptly. General Responsibilities: Uphold the hotels standards of service and quality. Adhere to hotel policies and procedures, including security and privacy protocols. Assist with additional duties, such as assisting the front desk when required. Skills and Qualifications: Experience: Previous experience as a switchboard operator, receptionist, or similar customer service role in a hotel environment is preferred. Communication: Excellent verbal communication skills, with a clear and pleasant telephone manner. Technical Proficiency: Familiarity with telephone switchboard systems and hotel property management systems (PMS) is advantageous. Problem-Solving: Ability to handle difficult situations and guest complaints with professionalism and patience. Multitasking: Ability to manage multiple calls and requests simultaneously while maintaining attention to detail. Customer Service Orientation: A friendly, approachable, and service-oriented attitude is essential.