Assistant Accommodation Manager
Trump International Doonbeg is a coastal haven,hidden on a sheltered corner of the Wild Atlantic Way where world-class golfmeets an intimate Spa, amazing food and access to the best activities, culture,heritage and one of the most picturesque settings Ireland has to offer for conferences,meeting, incentives and special events.
Recognised among the best championship LinksCourses in the world and named best Golf Resort in Ireland by the Irish GolfTour Operators Association. At the heart of the resort is the Irish Countryhouse hotel with one of Irelands best Hotel Restaurants, the Ocean ViewRestaurant. And Ocean is a recurring theme, ever present with stunning views ofthe rolling waves and the rugged landscape stretching as far as the eye can seeto the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Assistant Accommodation Manager
Department: Heart of House
Responsible To: Accommodation Manager/Operations Manager
Typeof Contract: Full-time,Permanent
Main Purpose of Job: To ensure that all guest bedrooms, suites and public areas are serviced and cleaned to afive-star standard. Directly manage the Housekeeping department and ensures strict compliance with hotels policies and processes.
Liaiseswith: FrontOffice, Reservations, Maintenance
MAINDUTIES
1. Supporting the Accommodation Manager in Interviewing, selecting,training and supervising Accommodation staff to ensure the efficient operationof the department.
2. Ensure consistency of five-star experience through consistent monitoringof standard operating procedures and ensure adherence to these standards byregularly and fairly holding staff accountable for their performance.
3. Ensure adequate staffing levels and schedule and direct staff in theirwork assignments.
4. Support the accommodation manager in organising departmental meetingscommunicating any pertinent information to the staff, such as room occupancy,special requirements and VIP needs.
5. Rigidly follow and observe all hygiene standards andensure staff comply with hotel policy regardinguniform.
6. Liaise with Front Office regarding room moves, VIPguests, special needs and act on any information given.
7. Issue keys, room lists, accommodation assistant checklists and cleaning schedules to accommodation staff at the beginning of shiftand collect and check them at end of shift.
8. Check all work given to the Accommodation Supervisors,Assistants, Linen Porters and Maintenance throughout the day to ensurestandards are being adhered to.
9. Regularly inspect guest rooms, public areas, Back of House and Associate changing area and facilities ensuringall areas meet the hotel’s five-star standard of cleanliness, maintenance andpresentation.
10. Ensure all maintenance work in Suites and public areasis rectified prior to releasing rooms back to front desk.
11. Ensure that company standards for guest services,décor, and housekeeping services are met or exceeded.
12. Ensure Hotel Laundry and Dry Cleaning is addressed tothe standard laid down by the hotel management. Develop and maintain a strong, productive and vital relationship withthe hotel’s linen company provider.
13. Keep abreast of all new research and industrystandards for the delivery of a five-star accommodation experience.
14. Maintain a par stock levels of stationary, linen andamenity requirements in order to ensure consistency in standards.
15. Develop and utilise check lists for regularpreventative maintenance and for regular cleaning and upkeep.
16. Ensure that all Accommodation departmentvehicles’ (vans and buggies) upkeep is monitored and they are regularly andwell maintained.
17. Organise appropriate staff training for the use andsafe operation of departmental vehicles.
18. Ensure all supply storage areas are clean, tidy andwell maintained.
19. Develop a strong, positive and pro-active relationshipwith property owners, maintaining regular and ongoing contact.
20. Implement systems thatwill improve the efficiency of workflow
21. Address any guest/owner concerns in a professional andtimely manner and notify Management of same.
22. Maintain a strong rapport with all departments inparticular Front Office and ensure that guest needs and satisfaction areconsistently prioritised.
23. Attend weekly meetings or briefings as required byManagement.
24. Dueto the cyclical nature of the hospitality industry, employees may be requiredto work varying schedules to reflect the business needs of the hotel which caninclude day, evening or weekend shifts.
OTHERDUTIES
The aboveis not intended to be an exhaustive list and you will be expected to complywith any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
25. Degree or Diploma in Hospitality Management or equivalent experience.
26. Previous supervisory experience
27. Knowledge and experience of Forbes five-starhospitality an advantage.
28. Excellent knowledge on how to inspect properties.
29. A teamplayer who is resourceful and self-motivating
30. Good organisational and problem-solving skills.
31. Customer focused.
32. Operates to a very high-quality standard with a keeneye for detail.
33. Positive, can do attitude.
34. Excellent communication and interpersonal skills.
35. Ability to work flexible hours.
36. Ability to remain calm whilst under pressure.
37. Additional languages an advantage.
BENEFITS
38. Regularly stocked canteen for meals, snacks andbeverages while on duty.
39. Discounts in our Spa, Hotel &Golf course.
40. Discounted staff and friends andfamily rates available in other group properties in the United States, and theUnited Kingdom.
41. Free Car parking.
42. Regular staff appreciationinitiatives.
43. Opportunities to develop and growthrough assisted educational opportunities.
44. Sick Benefit scheme.
45. Personal locker where required.