Position: Receptionist (Full - Part Time)
Location: Tulfarris Hotel & Golf Resort, Blessington, Co. Wicklow
We are currently inviting applications for a front office professional with 4*/5* previous hotel experience and proven ability to join our team.
Our Hotel
More than just a hotel. Tulfarris is one of the most picturesque hotels in Wicklow. You can become part of the team that look after our deluxe guest bedrooms with spectacular views. Our luxurious hotel consists of 90 guest rooms and 3 self-catering lodges with their own unique story and style which provide the perfect setting for weddings and all sorts of special events. The Brasserie and The Fairways Restaurant serve an array of delicious food in a relaxing environment which boasts panoramic views across our golf course, the Blessington Lakes and Wicklow Mountains. Located just 45 minutes from Dublin City and 25 minutes from the M50, the hotel is easily accessible.
Your New Role
The receptionist has one of the most important and rewarding roles in the hotel as they will be the first and last impression for most of our guests. The receptionist ensures that our guests are enjoying their stay to the highest of standards and they are made feel welcome at every opportunity. It's a varied role which takes into account all the departments within Tulfarris and is the main port of call for customers. You will be covering a total number of 90 guest rooms. This includes greetings, sales, switchboard operations, billing and general queries/complaints. The successful candidate will have at least 1-2 years hotel reception experience and must have excellent communication and presentation skills. Must be a team player with the ability to multi task and have a fine eye for detail.
Essential Requirements:
* 1-2 years previous hotel 4*/5* front office experience.
* Fluent English both oral and written.
* Experience with Hotsoft is essential
* Shares our passion for delivering the highest standard of customer service.
* Have excellent communication, procedures and administration skills.
Key Responsibilities:
* To greet guests in a warm, friendly manner
* To check in and out guests efficiently and quickly
* Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
* To take reservations correctly, noting any special requests
* To promote and sell the Hotel's facilities at all times
* To ensure billing is correctly done to the agreed standards
* To deal with any guest complaints, queries and suggestions quickly and efficiently
* To handle all departmental floats and safe deposits, maintaining high levels of security
* To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
* Effective communication with other employees to ensure the day to day business runs smoothly
Why Work With Us?
We offer a variety of roster options which can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
Just some of the benefits of working with us:
* Excellent working environment
* Friends and family stay over specials
* Employee of the month awards
* Summer BBQ and Christmas party
* Employee Assistance Programme
* Bike to work scheme
* Free Car Parking
* Training & Development opportunities
* Career progression opportunities
Tulfarris Hotel & Golf Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
Tulfarris Hotel & Golf Resort - #MoreThanJustaHotel
To Apply
If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!