Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it's your chance to be part of this long tradition.
We have an exciting opportunity for an experienced and committed Guest Relations Manager to join us!
This role is responsible for ensuring an exceptional guest experience by building meaningful relationships with regular and VIP guests and developing unique, memorable experiences for them.
Key responsibilities:
* Provide exceptional guest service throughout their stay, anticipating any needs
* Oversee and assist front desk duties as required to ensure a seamless guest experience
* VIP guest liaison, creating strong relationships with repeat guests, special occasion guests and high-end groups
* Liaise with all HODs and hotel teams on special guest requirements
* Develop unique and memorable guest experiences tailored to special occasions and guest requests
* Address guest concerns and feedback promptly, collaborating with relevant departments to resolve issues and ensure satisfaction
* Duty Management shifts, focused on working with VIPs
* Maintain an in-depth knowledge of local area, making recommendations that will enhance the guest's stay
The ideal candidate:
* Minimum of two years' experience as Guest Relations / Front Office Manager of a 4/5 star luxury property
* Proven ability to build and maintain strong relationships with regular guests
* Excellent communication skills, with a calm and positive attitude when dealing with challenging situations
* Proven ability to develop unique and memorable guest experiences
* Ability to adapt to change, manage pressure, and work independently or within a team
* Mature and pleasant manner for dealing with customers and team members alike
* Proficiency in English, both written and verbal, is essential, additional languages an advantage
* Experience with Opera PMS an advantage
* Impeccable personal presentation and professional demeanour
* Expert knowledge on local area, attractions, activities, restaurants, etc
For more information on this position and a detailed job description please email hr@thehardiman.ie