Our client, a large global FMCG business is seeking to hire a Customer Manager, reporting into the Senior Customer Manager in their Retail & Wholesale division. The successful candidate will manage key accounts within the consumer category, developing growth customer plans and enhancing customer satisfaction. You will manage the contracting and execution of budgeted sales volumes & margin achievement, development of new opportunities for value adding and commercialisation across a portfolio of accounts.
This role is best suited to someone who is ambitious, enthusiastic and enjoy working in a fast-paced environment. Food key account management is a major advantage. This is a commercial, sales focused role.
Responsibilities
1. Develop and execute strategic customer account plans to drive sales within the category
2. Negotiate and influence commercial processes to agree contracts, JBPs, promotional plans, NPD and share of space across your customer base.
3. Be a champion for the customer, developing cross functional plans and enabling a culture of customer focus across the business.
4. Hold overall responsibility for all agreed customer projects to ensure that they continually exceed customer & internal expectations.
5. Continuously analyse performance and stay ahead of FMCG trends to deliver clear insights and implement necessary actions for change within your set of accounts.
6. Key performance metrics will be NPD listings, distribution optimisation, promotions, product mix, volume, revenue and margin.
7. Ensure administration tasks are fulfilled (pricing, promotions etc.) and financial spends are carefully managed & are within budget.
Requirements
8. Experience working with either branded or own label products. Exposure to working with both would be a bonus.
9. Excellent track record of success, growing accounts and relationships.
10. Strong attention to detail, with excellent negotiation, organisation and presentation skills.
11. Track record of managing their own P&L, JBP and promotional activities.
12. Excellent understanding of the domestic retail industry
13. Self-motivated and excellent levels of energy and drive and passion
14. A capacity to act quickly and keep decision making simple, not afraid to make decisions and have a natural curiosity to change.
15. Hybrid working with ability to commute to Citywest office at least twice per week.