FTC 6-9 Months
Leading a growing team in a fast-paced changing environment, the Team Lead of Personal Lines. The individual needs to be a highly motivated individual with energy, drive, excellent communication skills, with a strong customer focus to lead our team in Personal Lines. You will create a dynamic working environment managing and motivating team members enabling them to spearhead the changes required working with a customer first approach. This role is based in the Letterkenny office and full time. It is an onsite role.
Digital First Approach:
Identify smarter ways of working that move towards a digital customer journey
Embrace the new ways of working within our new digital platform and support the wider teams
Ensure compliance is adhered to at all stages of processes
Provides weekly reports on team activity and performance
Meet company targets in relation to carbon footprint reduction
Team Management:
Management of the personnel and workload of the team
Work to maintain good team morale
Conduct monthly 1-2-1's and where necessary implement development plans for agents
Identify training requirements for individual team members
Maintain an excellent team work ethic TMS to be updated and maintained
Building cross collaboration between the Existing Business Support and other departments
Work closely with other Client Services Team Leads to ensure operational efficiency
Operational Management:
Ensure that each month is completed in a timely manner and reports / updates submitted on time to division management
Ensure capacity planning is in place and is adequate to meet the businesses requirements
Maintain use of existing SOP's and work with QA manager to implement new sop's when required.
Ensure phones are staff to adequate levels and rota's are adhered to
Compliance:
Comply with all management audit requirements
Ensuring compliance standards met within the team
Requirements:
CIP Qualification Preferred
Demonstrate the ability to manage, lead and develop a team
Demonstrate strong technical & product knowledge
Possess a can-do attitude and the ability to adapt to and embrace change
Have excellent communication and strong leadership skills
The ability to prioritise workloads and adapt to unforeseen events
A high degree of personal organisation and a structured approach to time and resource management
Commitment to their own professional development.
Comply with the Central Bank's Minimum Competency Requirements
Person Specification:
Previous experience as a Team Leader/Supervisor is preferred
Minimum of 2 years relay experience
Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
The ability to prioritize workloads and adapt to unforeseen events
A good degree of personal & team organization and a structured approach to time and resource management
Commitment to their own professional development
Working always with the customer first approach in line with the culture Seeking out innovative ways to make improvements