Accommodation Manager
Overseeing the day to day operations of the accommodation services including bedrooms rooms and the cleaning and servicing of public areas within the hotel.
MAIN DUTIES AND RESPONSIBILITIES
• Ensure the highest standard of customer service by providing a friendly and efficient service to all customers and inspiring your team to do likewise.
• That you are well presented, dressed in full uniform and name badge at all times as per company’s standards
• Plan, organise and monitor the workload of all accommodations assistants in order to provide a quality service to all customers.
• Ensure that all your team report for duty on time and are in proper uniform.
• Organise training for new recruits • Liaise with maintenance on a daily basis and ensure that maintenance is being carried out as required.
• Assist the Accommodation Manager in drawing up schedule cleaning programs i.e. washing windows, shampooing of carpets, general cleaning, furniture cleaning or any other programmes.
• Maintain an economical stock of guest and housekeeping supplies and prepare requisitions for replenishment of the same. • Maintain the standard linen stock at all times.
• Co-ordinate the lost property department and review same on a regular basis.
• Inspect premises, guest room, linen stores, toilets and other areas daily to ensure the Hotel’s standards of housekeeping is maintained by all employees.
• Attend departmental Managers meetings in the absence of the Accommodation Manager.
• To be familiar with Health, Safety and Fire Regulations within the Hotel and to ensure that all your staff are familiar with same.
• To have full knowledge of and be able to act on Fire Evacuation/Emergency Procedures, AND to ensure that your staff understand the same.
SUCCESSFUL APPLICANTS MUST HAVE
• Ideally previous experience in a similar role.
• Have the ability to deliver very high standards through their team
• A willingness to progress their career
• Excellent organisational and planning skills.
• Must be available to work evenings and weekends