Job Opening
IT Field Technician
Permanent
Dublin
22-09-2023
RealTime is looking for an IT Field Service Engineer to join the Professional Services Team within a Software company. This role is to provide senior technical support on software, hardware and systems in line with SLAs to a high level of expertise. This is a field role. As this role will involve client site visits own transport and driving license are essential.
Responsibilities & Requirements:
* Carry out site surveys and liaise with on-site contractors to agree on requirements.
* Installation, testing, and configuration of networks and computer hardware, per Company standards and procedures.
* Planned and regular maintenance of all on-site equipment.
* Provide the site with any additional information or training. Advise users on the basic operation of equipment.
* Provide the manager with regular updates on progress, details of any other relevant issues, or further action to be taken.
* Diagnose and/or repair faults to component level and effect repair on site or remove to workshop for more thorough repair.
* Carry out software and hardware upgrades on site
* Full and detailed completion of all appropriate paperwork.
* Present a positive Company image.
* Provide a timely, polite and efficient service.
Job Qualifications:
1. Minimum months experience in a field-based customer service engineering role, ideally in a software-focused environment but not essential.
2. Network Troubleshooting (Hardware & Topology, TCP/IP)
3. Background knowledge in computer hardware (PCs, IP networks, and WIFI)
4. A clean driving license is essential.
5. PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
6. Planning and organizational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
7. Customer service: understands and responds to customer needs (internal and external) and exceeds expectations where possible.
8. Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
9. Problem-solving, decision-making; analyzes information appropriately