Sky Installation Engineer - South Down
Engineer/Technical South Down Permanent PART 1 : Role Details Role Title Sky Satellite Installation Engineer Department Sky Reports To Team Manager Location South Down PART 2: Role Purpose This team is responsible for the installation and service of satellite systems to homes and businesses across Northern Ireland, delivering exceptional customer service and installation services and support to the public.
1. Salary: £22,638, increasing to £26,300 after probation
2. Daily Subsistence payment of per day while training rising to £5 per day once probation is passed
3. £80 Monthly bonus subject to meeting defined KPIs related to attendance H&S and customer satisfaction
4. Overtime availability at enhanced rate
5. Free Sky TV Subscription – after 3 months service
6. Company vehicle including fuel card for business use, Continuous Personal Development (CPD), Full training, uniform and PPE is provided
7. Automatic enrolment to Employee Discount Scheme
PART 3: Principal Responsibilities
8. Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
9. Install and service satellite products to a standard set out by the Client
10. Work to achieve Key Performance Indicators (KPI’s) set out by both the Client and Actavo
11. Deliver a first-class customer experience
12. Positively promote the brand, through on-site performance
13. Liaise with the Team Manager to ensure that on-site health and safety requirements or issues are communicated in a timely manner
PART 4: Person Specification Education/Qualifications
14. A full, clean driver’s license is required
Experience
15. Full training provided
Skills & Competencies (evidence of)
Technical
16. Good literacy, numeric and IT skills
17. Technical/Installations minded
Interpersonal
18. Excellent organisational, interpersonal and communication skills required
Business Skills
19. Time Management
20. Customer Service
Personal
21. Must be target driven to deliver on KPI’s set by the Client
22. Able to work at heights
23. Must be able to understand company health and safety policies and adhere to same always
24. Determined and committed to high quality standards
25. Exceptional customer focus with a positive, can-do attitude
26. Flexibility in line with business requirements
27. Ability to represent the company in a professional manner at all times
ACT 3