Responsibilities: Be the connection between all areas of the business- positively impacting upon the customer experience overall. Use your strong customer focus to resolve logistics service queries, complaints & lessons learned. Efficiently resolve queries relating to the global transportation network delivery service. Have cross-functional communication with internal customers- creating & maintaining strong working relationships with colleagues in the Production Centres, Sales Centres & Logistics. Build strong relationships with external parties who are key to the success of Customs & Trade Compliance & external logistics to move products around the world. Work as part of the team to coordinate & resolve disruptions. Monitor & coordinate all physical & IT flows (inbound, outbound, returns). Provide info of delivery date (IOD) or proof of delivery (POD), as required. Coordinate shipping documents, commercial invoices, AWB, customs, safety data sheets etc. as required. Requirements: Degree in Business, or freight forwarding experience working with the likes of DHL, UPS, DBS, Fedex etc. Fluent English and Italian or Spanish are a priority (other languages are a plus). Good communication & problem-solving skills. Passion for documentation (Work instructions, SOP's, SLA's). SAP-Knowledge (Module WM) or other Transport Management Systems. Ability to work under pressure. Training & certification of ADR, IMO & IATA preferred. Logistics or Customer Service experience and strong MS Office skills. Please apply directly online or to Caoimhe Morris at Sanderson. Skills: Freight Forwarding Global Logistics Logistics Management