ServiceNow Business Analyst (HRIS)
This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.
The Role
The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different teams.
The Expertise and Skills You Bring
1. Bachelor’s degree or equivalent work experience
2. A minimum of 3-5years Business / Systems Analyst experience
3. 4+ years ServiceNow configuration experience
4. Experience in Human Resources a plus, but not required
5. Experience with requirements definition, documentation, and refinement
6. Experience with end to end test planning and execution
7. Strong analytical and problem-solving skills, with high attention to detail
8. Strong written and communication skills
9. Excellent interpersonal skills
10. Experience in a fast paced, agile environment
11. You are analytical, technical, problem-solving and communication skills are a key strength
12. You are highly organized and have a strong ability to prioritize and work under tight deadlines
13. You understand the importance of being detail oriented complemented by a high degree of accuracy
14. You have experience with configuring ServiceNow
15. You have a keen ability to build and influence relationships
16. You are a self-motivated team player with the ability to work independently
17. You have good business judgement and ability to maintain confidentiality of all data
18. Your attention to detail consistently generates high quality output is a priority in your daily work
The Value You Deliver
19. Manage end to end implementation of ServiceNow enhancements and defects
20. Research and advise on existing and upcoming capabilities of ServiceNow
21. Research and implement solutions to incidents and requests
22. Update standards and procedures documentation as required
23. Coordinate & Publish HR Knowledgebase articles
24. Creation of automated test scripts to be used for future upgrade releases
25. Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
26. Building trust and leveraging solid working relationships with key business partners
27. Seeking opportunities to proactively provide value-added insight and looking for continuous improvement from our business partners.
For more information, hit APPLY today!
*please note you must be eligible to work full time in Ireland (EU/Stamp 4)
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