Specified Purpose Contract for the duration of the Mental Health Tenancy Sustainment Officer Project under the National Housing Strategy for Disabled People 2022-2027 ( subject to review and funding).
This is a full-time post, 35 hours per week over five days, Monday to Friday. Some evening/ out of hours work may be required on an occasional basis.
About HAIL
HAIL is an Approved Housing Body specialising in the delivery of homes and floating support to individuals with mental health difficulties.
HAIL’s mission is to provide housing and individually tailored support services to support tenants and clients, primarily those with mental health difficulties, to integrate and live independent lives in the community.
HAIL’s vision is to be the provider of choice for housing and support for people with mental health difficulties, enabling them to achieve and sustain independent living in the community by having secure, quality, affordable accommodation with appropriate support services tailored to their needs.
Role Description
The Tenancy Sustainment Officer will work with individuals with psychosocial and mental health difficulties and support them to maintain a tenancy. The role will require close collaboration with local authorities, other Approved Housing Bodies and HSE Mental Health Services. Engagement with a wide range of local voluntary and statutory agencies will also be necessary to ensure tenants have access to appropriate Community Supports to facilitate independent living.
Primary Duties & Responsibilities
1. To support clients to establish and/or maintain their tenancy where a past history of homelessness, institutionalisation or insecure tenancies have been a factor in their life
2. In conjunction with the referring agent, and the client himself/ herself, to develop a comprehensive support plan that assists the client in sustaining their tenancy
3. To support the client to develop a fuller awareness of his/her potential, skills, interests and talents
4. To support the client to integrate into the wider community as appropriate with the aim of reducing isolation
5. To support the client to access training, education and employment opportunities as appropriate
6. To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, social welfare benefits, managing utilities, practical household skills, etc.
7. To support the client in meeting their responsibilities in regard to payment of rent and other bills
8. To link with Community Mental Health Team in order to contribute to an integrated case management approach
9. To support the client to maintain their home to a reasonable standard, including reporting repairs/ faults in a timely manner.
10. To support the client to understand their rights and responsibilities as tenants, as outlined in their tenancy agreement which is registered with the Residential Tenancy Board (RTB).
11. To attend meetings and case reviews as appropriate
Stakeholder Engagement and Management
12. To work closely with clients, their families, Mental Health Teams and other statutory and voluntary agencies in a respectful, professional and integrated way
Administrative and other duties
13. To ensure each client has a completed Needs Assessment, Risk Assessment, Support Plan and that documentation is reviewed as appropriate
14. To keep and maintain recorded daily interventions and outcomes notes
15. To assist the Services manager in the collation of monthly statistics
16. To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by the Services Manager
17. To participate in regular supervision and annual appraisal, and help in Identifying your own job-related development and training needs
18. To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice and Confidentiality.