The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside comprising of a luxury world class Hotel and European Award-Winning Spa.
We are currently accepting applications for a Senior Bartender to join our existing team.
O To operate the Till system effectively.
O To greet all guests with a smile, eye contact and a greeting if appropriate.
O To maintain your station in a clean and tidy condition at all times.
O To carry-out mise en place for service, ensuring it is sufficient to allow for the required standard of service, i.e. setting tables, stocking stations, preparing tea / coffee etc.
O To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards.
O To correctly take orders to the Heritage standard maximising and promoting sales by recommending products where appropriate.
O To promote a helpful and professional image to the client, and give full co-operation to any client requiring assistance, with a prompt caring and helpful attitude.
O To anticipate client needs in order to enhance quality service and in turn enhance client satisfaction.
O To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner and to be flexible in assisting around the hotel in response to business and clients needs.
O To maintain regular and effective communication within your team and at all levels by attending briefing sessions when required.
O To have knowledge of wines, spirits and the menu items.
O To handle guest's complaints discretely, notifying the Head of Department or the Food & Beverage Director.
O To have a complete knowledge of the Heritage and the product and services it offers.
O Maintain cleaning programme in operation.
O Ensure full knowledge of all hotel facilities including opening and closing times and promote these facilities at every opportunity.
O To familiarise yourself with your departmental SOP (Standards of Procedure Manual) which is available from your Department Head.
O To attend and support hotel and departmental meetings as requested.
O To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.
O To work towards achieving high hotel inspection results.
O It is agreed that flexibility of employees is fundamental to the Hotel's ongoing progress.
The Heritage 'Core Values'
Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us
* Put Our Guest First
* Be Nice, Be Kind
* Pull Together
* Own it, Do it
* Raise the Bar
Why work for The Heritage, part of FBD Hotels
* Discounted rates in other FBD properties
* Health Club membership
* Refer a Friend incentives
* Learning and development opportunities
* Employee Assistance Programme
* Strong team focus and team atmosphere
* Meals and uniform are provided
* Free parking onsite