Job Description
A global tech company is looking for an Account Coordinator to join their team on an 18 month contract, working with their Customer Sales team. Fluent German Required.
A worldwide sales, marketing and services organisation on the cutting edge of the digital
advertising industry which empowers advertisers around the world to reach their maximum
potential through paid search engine marketing (SEM).
We are seeking an Account Coordinator to support this team. The individual in this role will
support Account Managers and Account Executives by triaging, assigning and resolving
ticket requests received through internal stakeholders, serving as a point of contact to
resolve client and stakeholder escalations related to bulk implementation of search
optimizations and feature adoption.
This position is focused on consistent execution excellence, compliance and works
collaboratively to solve problems. Success measures include task quality and accuracy,
stakeholder satisfaction and performance to SLA.
Key Responsibilities:
* Support the Sales Account Team across varying tasks including (and not limited to) Excel
creation and analysis, supporting the surfacing of optimisations and customer account
analysis, PBi dashboard creation and account admin
* Serve as an inter-team point of contact, gathering escalation information and
client/business impact as needed to send escalations from internal teams to partner teams
to quickly and professionally resolve client issues
* Track all requests using a ticketing system and work closely with stakeholders to complete
tasks, troubleshoot and resolve issues
* Effectively follow process and guidelines
* Review account health and provide proactive search optimizations * Coordinate with team
members to manage daily team workload and schedules
* Help foster innovation in tools and processes to make the team more effective and efficient
* Stay up to date with new product releases and reporting functionality
Required Qualifications:
* Readiness and capability to learn search engine marketing
* Critical thinker who is organized and can make decision based on clear priorities
* Problem solver and multitasker who can partner well with other teams
* Collaborative teammate who can build successful team relationships with partners
* Excellent written and verbal communication skills
* Flexible and able to quickly adapt to changing business needs and processes
* Positive and creative 'can do' attitude with a strong work ethic
* Self-motivated and willing to contribute ideas
* Fluency in English
Preferred Qualifications:
* Advertising Certification
* Experienced using Excel to analyze information, including data manipulation, VLookups,
creating and using pivot tables, and data analysis
* Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT)
* 1+ years search or digital media experience
* 2+ years working in a sales or customer service organization/role
* Fluency in GERMAN (Native or advanced level) + English
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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