Join our fabulous team at the Farnham Estate Spa & Golf Resort, as Front Office Supervisor.
The Front Office Supervisor a responsibility to maximise guest satisfaction by offering fast, efficient and excellent service to both the customers and guests. All task carried out the Front Office Supervisor should be carried out according to the procedures of the hotel.
About us:
Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life. Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar. We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate
Role/Responsibilities:
* Supervising the Front Office operation, supporting our team and ensuring delivery of exceptional guest service
* Lead and develop the Front Office team, ensuring that new and existing team members receive all required training, coaching and support
* Manage guest and team feedback, resolving to satisfaction and communicating effectively with management team
* Ensure all customer enquiries and requests are dealt with courteously and efficiently
* Working shifts to include evenings and weekends
* Rostering and payroll duties
* Duty Manager shifts when required
Requirements:
* Previous experience in a 4/5-star receptionist experience or relevant experience is desirable
* Have exceptional customer service skills with the ability to empathize with guests and team alike
* Have excellent attention to detail and be computer literate
* Be able to multitask and work under pressure as part of a team
* Have excellent English, both written and spoken
* Be flexible in relation to working hours both mid-week and weekend
* Commitment to delivering a high level of customer service
Perks and Benefits of working at Farnham Estate Spa & Golf Resort:
* Very competitive salary
* PRSA pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance& Digital Wellness Programmes
* Complimentary, high-quality meals on duty
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Free Carparking
* Cycle-to-work scheme
About Windward Management:
Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join us today in Farnham Estate as Front Office Supervisor, and become part of an award-winning team.