1. Customer Service Officer
Customer Service Officer
Wesley Retirement Living – Alan Walker Village
2. full-time position: Monday to Friday (:-:)
3. based in Carlingford
4. immediate start
About us
Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.
Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters.”
About the role
Alan Walker Village is a retirement village with independent living units and well-established in the Carlingford area. The village staff provide residents with a safe, welcoming community where they can access a range of support services that enhance their physical, emotional, spiritual and social wellbeing
The Customer Service Officer is responsible for providing accurate and efficient accounts and administrative and general clerical support for the Village and the residents of the Village. Provide administrative support to the Village Manager to ensure all legislated requirements are met within the required timeframes.
Situated in reception, the Customer Service Officer is the first person visitors and prospective residents meet face to face and on the telephone.
Demonstrated behaviours
5. willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
6. demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
7. relates well to a range of people with sound listening and problem-solving skills
8. confident professional with strong initiative and business acumen
9. displays emotional maturity and resilience
10. contributing to a cohesive team environment by sharing information supporting and assisting colleagues proactively to meet goals and deadlines.
Essential skills/knowledge
11. Certificate III in Business Administration (or willingness to obtain)
12. excellent communication and interpersonal skills
13. computer literacy, including proficiency in Microsoft Office applications, Microsoft Dynamics CRM and PeopleSoft Financial solution
14. customer focus.
Desirable skills/knowledge
15. sound working knowledge of the Retirement Village Act and Retirement Villages Regulations.
16. not-for-profit or cause-related industry experience
17. current driver’s licence
18. First Aid Certificate.