Job Opening
Service Desk Engineer Level 2
Permanent
Dublin
11-05-2023
Realtime are looking for an IT Service Desk Support Engineer, to manage & log incidents and requests, resolve technical issues and escalate to a higher level when unable to resolve them. This role is based in Dublin City Centre.
What you get:
* Market-leading Salary
* Health
* Career progression
Skills & Responsibilities:
1. Experience in Helpdesk/Support Engineer role
2. Microsoft Certifications
3. Active Directory Administration, Office Administration
4. Autotask, ITGlue,
5. Excellent Desktop skills
6. Manage Incidents and service requests within SLA.
7. Log Incidents and requests in the PSA Tool
8. Resolve technical problems with software applications or network systems.
9.