GET TO KNOW US
M.A.C. is the world’s leading professional make up authority because of our unrivalled expertise in makeup artistry. MAC celebrates diversity and individuality. MAC is a proud community of professional makeup artists. MAC is at the forefront of trendsetting, collaborating with leading talents from fashion, art and popular culture. MAC believes in social responsibility, with Viva Glam at the heart and soul of our unique culture.
KNOW THE ROLE
We are seeking an inspirational and dynamic Assistant Business Manager to play a leading role in the success of the team by supporting the Business Manager in driving sales turnover and market share through the delivery of a consumer-focused culture;
They are accountable for achieving this by;
1. Recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
2. Ensuring the Brand image is reflected through all Brand standards
Sales and Service
3. Ensure an hourly deployment plan is completed daily to cover all areas of the shop floor in line with the weekly staff rotas
4. Ensure team awareness of all additional sales avenues i.e. eventing, omni-channel and digital channels, etc.
5. Keep up to date with competitor activities and missed opportunities
6. Ensure effective training, coaching and development takes place for all direct reports, and feedback is communicated in order to deliver the expected Company service standards
7. Communicate and review daily/weekly targets and Brand KPI’s, taking appropriate action where necessary
8. Effectively use and encourage the teams use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.
9. Support the execution of the Brand Strategy and local plan
10. In collaboration with the Business Manager, create and drive a local Marketing and Events Plan, ensuring it is within keeping of Retailer activity
11. Support the Business Manager in working in partnership with Education Teams ensuring, product knowledge and skill sets enable team members at all times.
12. Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
13. Act as a role model for the team ensuring all aspects of sales and service are executed, creating a zero consumer complaints mind-set and a surprise and delight culture
14. Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
15. Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Business Manager where appropriate
16. Ensure the upskilling of the team with the use of Brand education digital tools and resources
17. Provide coaching and feedback to the team on consumer service, sales techniques and product knowledge to improve performance
18. Support the consumer recruitment and retention strategy to grow a loyal consumer base
Team Management
19. Demonstrate ELC leadership qualities acting as a role model at all times
20. Recruit, induct, retain and develop a high calibre team in line with Company procedures
21. Ensure the team are aware of Company standards, Policies and Procedures that relate to their role
22. Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times
23. Provide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary
24. Manage absence in line with the Company attendance policy
25. Communicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagement
26. Identify skills gaps and training needs of team, ensuring training is received utilising existing company tools effectively
27. Work with the Business Manager to identify and manage ‘Talent ‘effectively in order to support succession plans
28. Conduct performance reviews with the team, in line with Company guidelines to identify strengths and development needs, taking appropriate action to support development or below standard performance, setting clear objectives
Operations
29. Communicate with the Management team to ensure the delivery of excellent standards at all times (product, housekeeping displays, messaging, pricing)
30. Review retail standards of team on a daily basis and take action to ensure standards are maintained
31. Ensure the team complete deliveries, stock movements and associated administration within agreed Company timeframes
32. Ensure that all auditable procedures and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
33. Respond timely and effectively to all information requests
34. Minimise stock loss by ensuring team comply with all Company Security Policies and Procedures
35. Ensure the team work effectively in line with all Company and Retailer Health and Safety Policies and Procedures
36. Maintain a safe working environment for consumers, recommending solutions and ensuring that all team members adhere to Company and Retailer Policies and Procedures
37. Ensure that the team are aware of their health & safety responsibilities and all areas of operational activity
Commerciality
38. Manage daily replenishment, taking appropriate action where necessary
39. Utilise all commercial reports to support decision making
40. Ensure visual merchandising layout is completed to guidelines and within agreed timescales
41. Identify stock package issues, and take corrective action, informing the Business Manager when out of direct control
42. In collaboration with the management team effectively plan for and communicate all promotions and discounts ensuring they are actioned in line with Company guidelines
43. Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.
44. Encourage teams to identify trends and make suggestions to enhance product performance
KNOW WHAT WE'RE LOOKING FOR
45. Proven retail management/ assistant management experience in a fast-paced retail and/or consumer facing environment
46. Ability to drive self-development
47. Proven track record of leading, coaching and developing a team to succeed
48. Commercial acumen in a fast-paced service led environment and awareness of industry
49. Effective communication, organisational, prioritisation and delegation skills
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.