Technical Support Engineer 1
Dublin, Ireland
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
1. Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
2. Reproduce technical issues and dive into Datadog’s 600+ integrations
3. Become demo certified and lead a product demo to customers
4. Participate in product conversations with internal teams based on feedback from client interactions
5. Train as a highly knowledgeable specialist in one or more Datadog product area(s)
6. Work from a Datadog office 3 - 5 days per week
Who You Are:
7. CS / Engineering major and/or Bootcamp graduate
8. Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
9. Self-motivated, detail-attentive, and have a desire for continuous learning
10. A critical thinker who defaults to a client-centric approach
11. An effective written and verbal communicator
12. A tinkerer with some programming experience and a basic knowledge of Linux
13. Able to work a rotating schedule that requires weekend availability
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
14. Generous and competitive global and US benefits
15. New hire stock equity (RSUs) and employee stock purchase plan
16. Continuous career development and pathing opportunities
17. Product training to develop an in-depth understanding of our product and space
18. Best in breed onboarding
19. Internal mentor and buddy program cross-departmentally
20. Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
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