At ABTRAN we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.
Let us tell you more about this great opportunity:
Abtran are currently hiring Customer Service Advisors. Reporting to the Team Leader, this role provides a fantastic opportunity to join our team on a full-time permanent basis.
How you will spend your day:
1. Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
2. Using your product knowledge to solve problems for customers
3. Keeping yourself up to date with business and product information
4. Effectively managing a database through accurate and efficient data entry
5. Adhering strictly to data protection and confidentiality laws
6. Ad hoc duties as required
Our ideal candidate:
7. Previous Customer Service experience
8. Excellent verbal and written communication skills
9. A high level of accuracy and attention to detail
10. Strong computer skills are essential
11. Proven ability to deal with problems and solve them effectively
12. Ability to work well either individually or as part of a team
13. Remote Working Requirements:
14. While this role may be a remote position during COVID-19, you must be resident in the Republic of Ireland.
15. Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.
Employee Benefits include:
16. Wellbeing programme focused on our people's health and wellness
17. Health Insurance Discount Programme
18. Employee Assistance Programme
19. Pension Scheme
20. Employee Discounts
21. Life Cover
22. Internal Development Programmes
23. Refer a Friend Scheme
24. Cycle to Work Scheme
25. Leap Card Tax Saver
26. Maternity Pay & Paternity Pay