We have an opportunity for a Duty Manager/Reception Supervisor to join Dublin's first street art hotel, The Hendrick Smithfield, Dublin 7. This position is available with a full-time 39 hour weekly contract. We're seeking friendly, personable individuals with previous industry experience who are committed to providing exemplary guest service and to be a role model for your team. In this key guest facing position, you will ensure the highest levels of customer and team satisfaction, operating within the hotel brand guidelines, ensuring our unique Hendrick experience for every guest, every time. A brief description of your main duties will include: Working a range of flexible shifts both midweek and weekend, early and late. Night shift holiday cover will be required periodically. Ensuring our guest needs are met and expectations exceeded. Assisting with onboarding, training and continuous management of the team. Monitoring tasks and ensuring standards are being met. Performing shift duties at both reception and bar. Preparing and serving a range of food and drink items to guests in The Hendrick Bar. Processing payments in line with hotel policy. Receptionist duties to include check-in and out, answering telephones, helping with guest queries. Prioritising and ensuring all guest queries are handled promptly and efficiently. Ensuring the hotel is compliant with all Health & Safety standards on your shift. Pro-actively deal with any guest issues and concerns. Skills Required: Excellent communication with your team and the guest Ability to train and manage your team. Leadership qualities. Excellent organiser. Superior attention to detail. The ideal candidate will have previous experience working as a Reception/Food & Beverage Supervisor, Junior Duty Manager in a hotel/food and beverage/reception environment and the correct working rights are mandatory. We operate with a small team and full flexibility to carry out all tasks is essential. Benefits Include: Employee Assistance Programme. Death in Service benefit. Discounted hotel room rates at Tifco Hotel Group properties. Cycle to work scheme. If the above sounds interesting to you, then apply today because we'd love to meet you! Skills: Excellent customer service Food & Beverage Skills Reception Skills Managing People