Job Summary: We are seeking an experienced and dynamic General Manager to oversee the operations of our prestigious city center hotel. The ideal candidate will be a seasoned hospitality professional with a proven track record in hotel management. You will be responsible for ensuring exceptional guest experiences, achieving revenue targets, managing staff effectively, and maintaining high operational standards. Key Responsibilities: Operational Management: Oversee day-to-day operations of the hotel to ensure smooth functioning across all departments. Implement and maintain high standards of service and hospitality to exceed guest expectations. Monitor and manage hotel budgets and financial performance to achieve revenue and profit objectives. Ensure compliance with health, safety, and hygiene standards. Guest Relations: Foster a customer-focused environment to enhance guest satisfaction and loyalty. Handle guest feedback and resolve any issues promptly and professionally. Implement strategies to maximize guest satisfaction scores and online reviews. Staff Management: Recruit, train, and manage a diverse team of hospitality professionals. Set performance expectations and provide ongoing feedback and development opportunities. Foster a positive work environment that encourages teamwork and collaboration. Sales and Marketing: Develop and implement sales and marketing strategies to drive revenue growth. Build relationships with corporate clients, travel agencies, and local businesses to increase bookings and occupancy rates. Monitor market trends and competitor activities to identify opportunities for growth. Financial Management: Prepare and manage the hotels annual budget and financial plans. Monitor financial performance and implement cost control measures where necessary. Analyze financial reports and make data-driven decisions to optimize profitability. Quality Assurance: Conduct regular inspections and audits to ensure adherence to quality standards. Implement corrective actions as needed to maintain brand standards and reputation. Qualifications and Skills: Proven experience as a General Manager or similar Senior Management role in the hospitality industry, preferably in a 4-star hotel. Strong leadership skills with the ability to motivate and inspire a diverse team. Excellent communication and interpersonal skills, with a customer-centric approach. Solid understanding of hotel management best practices and relevant laws and regulations. Degree in Hospitality Management, Business Administration, or a related field (preferred). Proficiency in hotel management software and MS Office Suite. Additional Requirements: Availability to work flexible hours, including weekends and holidays. Ability to handle pressure and make decisions in high-stress situations. Strong problem-solving skills and a proactive approach to addressing challenges. Benefits: Competitive salary and performance-based incentives. Health insurance, retirement plans, and other benefits as per company policy. Opportunities for career growth and professional development. CPERM22 Skills: Hotel General Manager Deputy General Manager Operations Manager Group Operations Manager Hotel Manager