Are you an aspiring hospitality professional ready to take your next step? Our client is searching for a Junior Night Manager to join their team and support the seamless operation of their venue during night hours. This role is ideal for someone with a passion for guest service, attention to detail, and a commitment to maintaining high standards during overnight operations.
Responsibilities:
* Supervise and support night staff in delivering consistent, high-quality customer service.
* Oversee guest check-ins, check-outs, and late arrivals, ensuring a smooth experience and responding to guest inquiries or concerns.
* Monitor security procedures, conduct nightly safety checks, and address any urgent maintenance issues.
* Manage inventory and restocking of supplies to ensure efficient operations for the following day.
* Handle cash transactions, reconcile the till, and prepare shift reports for management review.
* Support and train the night team in safety protocols and standard operating procedures to maintain a secure environment.
* Collaborate with the day management team to identify process improvements and maintain service continuity.
* Review and respond to customer feedback, using insights to enhance the guest experience.
Qualifications:
* 1–2 years of experience in a supervisory role in hospitality or a related field.
* Strong communication and customer service skills, with the ability to manage guest concerns efficiently.
* Familiarity with security protocols and safety procedures, with a focus on creating a safe environment for guests and staff.
* Basic financial and cash handling experience, including end-of-shift reconciliation.
* Ability to work independently, lead a team, and maintain composure during busy or challenging periods.
* Flexibility to work night shifts, including weekends and holidays.
If you're ready to take on a rewarding role that offers hands-on experience and growth potential, we want to hear from you. Join a team that values high standards, teamwork, and dedication to exceptional guest service!