Job Description
Are you an established customer service professional with a proven track record in handling escalated and highly sensitive cases? If so I may have the right role for you!
Are you an established customer service professional with a proven track record in handling escalated and highly sensitive cases? If so I may have the right role for you!
My client is a progressive and forward-thinking company, with fantastic career opportunities for driven and motivated individuals. They take pride in delivering exceptional customer service, and are committed to providing their customers with the highest level of care.
Permanent position
Salary: €30,000+ DOE
Hybrid working model, working a 4 days on, 5 days off model.
As a Complex Case Manager, you will be responsible for managing customer cases that require urgent attention. This will involve working with customers to resolve their issues quickly and efficiently, while ensuring that all parties are kept informed of the progress of the case.
Requirements:
1. Previous escalation experience, ideally in a customer service or contact centre environment.
2. Excellent problem-solving skills, with the ability to think quickly and logically under pressure.
3. Fantastic communication skills, with the ability to communicate clearly and concisely with customers and colleagues.
4. Strong system experience, with the ability to use a variety of systems to manage customer cases.
5. Acute attention to detail, with the ability to accurately record information and ensure that all details are captured.
Responsibilities:
6. Manage customer cases that require urgent attention, ensuring that all parties are kept informed of the progress of the case.
7. Communicate with customers and colleagues in a clear and concise manner, ensuring that all relevant information is captured and recorded.
8. Identify and escalate issues that require further attention, working with senior management to ensure that these issues are resolved.
9. Monitor the progress of cases, ensuring that all deadlines are met and that customers are satisfied with the outcome.
10. Continuously look for ways to improve the customer experience, and work with colleagues to implement new processes and procedures.
If the above sounds like your next role, please send your CV today!
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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