YOUR ROLE @ CHANEL
1. Acting as the bridge between the shopfloor and the senior management team
2. Prominent figure on the floor, leading the team with a collaborative approach
3. Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!
4. Motivate and inspire the team to deliver the ultimate Chanel experience
5. Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).
6. Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service
7. Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate
8. Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience
WHAT IMPACT YOU CREATE AT CHANEL
9. Creating a thriving team environment and embedding the best conditions for success
10. Develop a positive culture of psychological safety and constant two way communication
11. Ensuring a calm and professional atmosphere through leading by example and being present
12. Be transformational, by looking to the long term and creating the team of the future!
13. Making things beautiful – understanding luxury and CHANEL’s positioning within it. Protecting the brand for the long term.
WHAT YOU WILL BRING TO THE ROLE
14. Great communication skills
15. Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa
16. Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges
17. A calm and confident approach, with a strong sense of responsibility
18. Organised and efficient with an attention to detail
19. The ability to make decisions
20. A talent for motivating others.
21. A passion for people management
YOU ARE ENERGISED BY
22. Working in a vibrant, constantly changing environment with a different challenge every day
23. Motivating and inspiring your team with your enthusiasm for luxury service
24. Working collaboratively with your team and the wider business
25. Encouraging development of your team
26. Coaching and mentoring
27. Ensuring best practice and client service standards are embedded in team culture
28. Relationship building – always looking to learn from and help the people around you
29. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House
30. Sustainability Ambitions across our four key areas:
Restoring Nature and Climate
Investing in Circularity
Advancing dignity and prosperity
Promoting the autonomy of women
WHAT YOU WILL GAIN FROM THIS EXPERIENCE
31. The opportunity to be a part of an exciting and successful business environment
32. A defined career path and scope for development
33. To be a part of a strong management team
34. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
BENEFITS AT CHANEL
Have been created to support you across your professional and personal life by offering you:
35. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
36. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more
37. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
38. Lifestyle: Arts & Culture Ticket Discounts across major London attractions and CHANEL Product Discounts
39. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones