Job Title: Part-Time Phone Operator
Job Summary:
Gourmet Food Parlour are looking for a motivated and organized individual to join our catering kitchen team in Santry, North Dublin as a Part-Time Phone Operator. This role is perfect for someone with strong communication skills, the ability to multitask, and a proactive attitude. The successful candidate will be the first point of contact for our customers, assist with administrative duties, and work closely with our back-of-house team to ensure smooth operations. Knowledge of the hospitality industry is a plus.
Key Responsibilities:
* Customer Service:
* Answer incoming calls professionally, handling inquiries, orders, and customer concerns.
* Build positive relationships with customers through exceptional service.
* Office Administration:
* Perform administrative tasks such as data entry, filing, and organizing documents.
* Update weekly menus and create accurate meal labels in line with kitchen output.
* Computer Skills:
* Utilize basic computer applications (e.g., Microsoft Office, email systems) to manage tasks efficiently.
* Team Collaboration:
* Liaise with the back-of-house team to communicate customer requests and ensure seamless service delivery.
* Contribute to a positive and collaborative work culture.
* Independent Work:
* Take initiative to identify and complete tasks independently.
* Manage time effectively to meet deadlines and priorities.
Key Requirements:
* Excellent communication and interpersonal skills.
* Basic computer skills, with proficiency in Microsoft Office applications and email systems.
* Strong organizational skills and keen attention to detail.
* Proven ability to work both independently and as part of a team.
* Knowledge of or experience in the hospitality industry is a significant advantage.
* Previous experience in customer service, office administration, or a similar role is beneficial.
Hours & Benefits:
* Part-Time Role: Flexible working hours to be arranged.
* Competitive hourly rate.
* Opportunity to work in a dynamic, friendly environment within the catering industry.
If you are customer-focused, proactive, and interested in joining a supportive team in the hospitality industry, we'd love to hear from you!