Main Purpose: maintaining hotel facilities to ensure efficient operation across all departments. Maintain, service, and repair facilities to the highest standards, complying with legal requirements. Key Responsibilities: Attend handover briefings and follow department SOPs. Comply with company policies and procedures. Document and adhere to quality standards. Provide immediate services to guests and departments. Coordinate with Housekeeping and Front Office for room readiness. Report defects and ensure timely repairs. Prioritize and plan maintenance tasks to maximize room occupancy. Maintain high standards for day-to-day repairs and emergency requests. Monitor and audit contractors performance. Ensure all statutory safety testing and compliance. Manage service contracts and control engineering/maintenance costs. Act as Fire Marshall and maintain emergency procedures. Service Standards: Deliver high customer care standards, ensuring cleanliness and professionalism. Handle calls/emails efficiently and meet customer needs. Resolve customer complaints promptly and professionally. Communicate customer feedback to relevant personnel for action. Promote a positive working environment and fair team relations. Health & Safety: Participate in fire drills and health/safety training. Comply with health, safety, fire, and chemical regulations. Report GDPR breaches and maintain GDPR compliance. Report defects and maintain equipment. Secure company property and maintain a safe work area. Report incidents/accidents according to procedures. Professional Development: Attend training courses and pursue technical/professional development. Provide assistance at other properties as needed. Adhere to company policies and procedures, and report any damaging activities. Other Duties: Attend meetings and communicate relevant information. Assist with training new team members and continuously improve standards. Ensure timely and accurate responses to requests and correspondence.