Job Description
The Field-based Machine Control Engineer would report directly to the Installations Team Leader (Regional) and would be responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis, troubleshooting, service, and repair of machine control systems on mobile plant equipment – across all machine types, brands and technology models on a National scale.
SITECH is a leading provider of the most reliable and cutting-edge technology systems available to the heavy equipment industry and highway contractor today. Our mission is to empower construction professionals with innovative tools, ensuring precision, efficiency, and productivity on every project.
Responsibilities:
* Installation - Primary resource in providing on-machine installation, on SITECH / Trimble equipment across all OEMs, OEM Dealers and Customers.
* Service - Primary resource in providing maintenance, support call-out / telephone calls, troubleshooting and support on SITECH / Trimble equipment across all OEMs, OEM Dealers and Customers.
* Measure & Calibration / Advisory / Consultation - Resource in Calibration/re-calibration of SITECH / Trimble machine control equipment as part of the installation, rental, or support of equipment in the field.
* Operations - Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations.
* Operations - Ensures the operational quality of the system by documenting post-installation testing for record keeping.
* Training & Development - Provides operator training to end-users where necessary on system use / operation.
* Operational Support - Provides support regarding teams, stocks, vehicles, improvement and training is provided when requested by the Service & Operations Manager.
* Self-Management - Ensures that installation, calibrations, field service and general activity and administration are completed fully, documented and to the high standards expected from SITECH UK and Ireland and Trimble.
* Results - Understands importance of customers as the life of the organisation and all activity has a level of urgency and customer centricity to ensure high performance relies on results and first-time fix on time and to standard.
Requirements:
* College or vocational qualification in Mechanical, Hydraulics or Electronic or similar engineering.
* Recent demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
* Familiarity with construction site operations using heavy equipment machine control systems is desired.
* IOSH, RAMS, Health & Safety awareness with an up-to-date CSCS card.
* Experience in Arc welding (useful but not essential).
* Operation of heavy construction equipment an advantage.
* A basic understanding of using a PC including Microsoft Office applications such as Outlook, Word and Excel, Teams and the ability to research new and existing technical information through the Trimble portfolio.
Accountability:
* Installation Engineers
* Service controller-planner & scheduler
* Application Engineers
* Customer install and calibrations
* Operations and Service Costs
* Ability to manage one's time effectively and support SITECH and customer requirements.
Education & Experience:
* Experience in working in OEM, OEM Dealer site Environment in an engineering / operations role.
* Experience in working as a field engineer.
* Experience in working within a field technology role.
* Experience in working within a service environment or workshop.
* Champions Safety through all customer and operations activity.
* Experience in effective and solid customer service skills.