Job Overview
To efficiently and cost-effectively handle, negotiate, and settle claims within designated authority and agreed service standards.
Handling all claims from notification through to closure within agreed authority limits and service standards to obtain optimum settlement for the company and customer.
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Key Responsibilities
* Dealing with all issues in terms of policy indemnity and liability in the appropriate manner and managing each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD.
* Establishing and maintaining adequate claims reserves, ensuring a prudent reserving policy is adhered to.
* Authorising claims payments within agreed authority levels.
* Providing technical advice to customers on the claims process and next steps.
* Ensuring personal understanding of regulatory frameworks and compliance with regulatory standards for claims handling, including the Consumer Protection Code (CPC), Consumer Insurance Contract Act (CICA), and Data Protection requirements.
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Requirements
Candidates will ideally be qualified Certified Insurance Practitioners (CIP) in General Insurance with experience in claims handling.
Excellent interpersonal, numerical, and communication skills are required, as well as a drive for results, innovation, and change orientation.
Planning, coordination, and organisation skills, problem-solving and decision-making abilities, and a commitment to quality and high standards are essential.
The ability to work proactively to ensure personal and team objectives and targets are met is also required.
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About Us
FBD Holdings PLC is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, and social circumstances.
We offer hybrid working, bonus, health plan, and pension benefits.