Community Operations Analyst - Polish
About the Role:
We're seeking a skilled Community Operations Analyst to join our team. As a key member of our operations team, you will play a crucial role in supporting our clients' communities and ensuring a positive user experience.
Responsibilities:
* Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
* Become knowledgeable about our client's products and community standards.
* Make well-balanced decisions and personally drive to be an effective advocate for our community.
* Display strong interpersonal skills, verbal and written communication skills, and empathy.
* Investigate and resolve issues reported on our client's platform, including requests for accounts and support reports of potentially abusive content.
* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
Requirements:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and solve problems.
* Effective time management & prioritization skills.
* Ability to work as part of a team and consistently hit KPIs on time.
Essential Competencies:
* Fluent in market language (Polish) and English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Extremely reliable, consistent, and hard-working.
* Passion for ensuring a positive, safe user experience.
Benefits:
* Meals provided onsite during shift hours.
* Health Care.
* Extensive Training & Development.
* Free access to Group Scheme website.
* Free access to 24-hour Employee Assistance Programme (EAP).
* Free access to Wellness Programme.
* Tax Saver Scheme.
* Bike to Work Scheme.
Equal Opportunities Employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.