As a Cloud Support Engineer you will learn at an accelerated pace how to use and leveragemany different cloud technologies to help our customers succeed. You will act as the CloudAmbassador across AWS products, providing our customers with required tools and tactics toscale their impact in world-wide markets.The Cloud Support Engineer - Containers role supports services that focus on Containerizationincluding Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), Elastic ContainerRegistry (ECR), Fargate, App Mesh, Batch. In this role, engineers interact with customers thatreach out to AWS via email, chat or phone, helping our customers automate the management,scaling and deployment of containerized applications. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop &present training, partner with development teams on complex issues or contact-deflectioninitiatives, participate in hiring, write tools and script to help the team, or work with leadershipon process improvements and strategic initiatives.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption,and growth from the largest and fastest growing small- and mid-market accounts to enterprise level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Supportalso partners with a global list of customers that are building mission-critical applications on topof AWS services.Key job responsibilities• Your day as a Cloud Support Engineer will include, but not be limited to, the followingactivities:• You will be primarily responsible for solving customer’s cases through a variety ofcontact channels (telephone, email, and web/live chat), applying advancedtroubleshooting techniques to provide tailored solutions and working with them to divedeep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’experience. These can include tutorials, how-to videos, technical articles, trainings,among others.• You will leverage your customer support experience to provide feedback to internalAWS teams on how to improve our services, and work on critical, highly complexcustomer problems that may span multiple AWS services.• You will be continuously learning groundbreaking technologies, and developing newtechnical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally onweekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday –Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technicalsupport to our customers as well as our internal teams. As a member our team, you will be atthe forefront of this transformational technology, operating on a follow-the-sun model. You willbe assisting a global list of companies and developers that are taking advantage of a growingset of services and features to run their mission-critical applications.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications andskills listed in the job description, we encourage candidates to apply. If your career is juststarting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stopyou from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloudplatform. We pioneered cloud computing and never stopped innovating — that’s whycustomers from the most successful startups to Global 500 companies trust our robust suite ofproducts and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups fostera culture of inclusion that empower us to be proud of our differences. Ongoing events andlearning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon(gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer.That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancingresources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense ofsacrifices at home, which is why we strive for flexibility as part of our working culture. When wefeel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. - 1+ years of software development, and 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience working with any of the container orchestration management tools such as Kubernetes, Docker Swarm. Basic understanding of Container networking. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.).- Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes.- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.- Experience working with Iac (Terraform, CDK, Cloudformation).- Knowledge or experience with any one scripting language.- Understanding of cloud computing concepts and/or experience with any cloud- platforms (AWS, Azure, Google Cloud).Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.