Social network you want to login/join with:Client:Carebrook IrelandLocation:Dublin 1, IrelandJob Category:OtherEU work permit required:YesJob Reference:99a7ae8321f9Job Views:44Posted:21.01.2025Expiry Date:07.03.2025Job Description:We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.DRIVE MY SUCCESSIONTo own Team Member recruitment and successful onboarding to ensure it meets business needsTo build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each roleTo drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customersTo embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)To ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time. This includes completing journals and reviews accordinglyTo minimise Turnover by following the Turnover PrinciplesTo regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targetsTo ensure the team’s wellbeing by promoting and nurturing a healthy work-life balanceSet meaningful actions from Pret’s Big Conversation and follow upDRIVE MY BUSINESSAmazing serviceTo ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of ServiceTo ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistentlyTo ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customerTo ensure centrally driven JOP events are well planned, executed and appropriately supportedTo encourage customer loyalty by empowering the team to use Joy of Pret initiativesTo strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyesDelicious food and drinkTo ensure the team consistently delivers delicious food by following the 6 Key Points of ProductionTo ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelledTo ensure the management team understands and follows the Production Principles putting customers’ needs first and never compromising on quality or freshnessTo ensure the shop food range matches customer demandTo continually develop the team’s knowledge about the quality of our food and coffeeTo ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standardTo ensure no Made to Sell (MTS) rejects are on display in our LangarsWell-loved shopTo make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customersTo ensure the shop is clean, safe and the equipment well maintained at all timesTo take corrective action immediately on issues that affect customers, the team or salesTo ensure the management team follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through customers’ eyesTo ensure corrective training and coaching takes place to address any issues identifiedShop profitabilityTo drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)To accurately forecast for peak trading periods, events and seasonal changes throughout the yearTo maximise labour efficiency through Bizimply considering my customers, team and business needs and ensuring that rotas are displayed at least 2 weeks in advanceTo continuously analyse and review shop results, proactively reacting to any challenges or obstacles and creating a clear action plan to improve the business profitabilityTo analyse stock take results, taking control of any issues by following the 7 Steps of UnaccountedTo have full Profit & Loss accountability and to monitor operating costs so they are in line with the operational budgetTo ensure Pret’s Financial Standards are followed at all times to minimise risk and ensure the safety of my teamGrowing salesTo effectively benchmark against other high-performing shops to identify opportunitiesTo review Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day partTo always follow merchandising guidelines and to ensure marketing is used effectively to drive salesTo maximise and promote Marketplace opportunitiesDRIVE AND EMBED CHANGETo be the Ambassador of Change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at cascades and area meetingsPositively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to Group / Ops Manager or press team as requiredTo actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shopTo listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shopTo build a network with other GMs to share best practice and keep abreast of competitors’ initiativesTo ensure my team is well informed of business changes and focus through regular staff meetingsTo ensure my Key Roles attend Key Role meetings and actions are effectively followed through
#J-18808-Ljbffr