The details for the selected vacancy are shown below.
Advert Title:
Account Manager – Dublin, IrelandAdvert TextOverall Purpose of the JobTo oversee and support the management team for the operation of a number of Contracts in the Dublin area.
A multifaceted role that holds strategic responsibility to ensure the smooth and efficient running of the facilities in the capacity of a Senior Manager.
Main duties and responsibilitiesTo deliver agreed levels of Customer Service
* Acting as main point of contact/escalation for Client liaison.
* Working closely with the localised teams to support them to carry out the roles in line with SLA.
* Manage client relationships.
* Responsible for the Reporting to the Client with the presentation of Monthly Operational Reviews, Quarterly and Annual reviews.
* Ensure the SLAs agreed are understood and monitored regularly.
* Ensure KPI's understood are understood, agreed, and achieved continuously.
* Assist in the development of the team and ensure relevant training is in place.
* Implement a communication schedule for the Client.
* Ensure accurate reporting is issued to the Client as per contract.
* Provide clear and strong direction and take appropriate action to resolve potential off-target performance.
* Assistance with the coordination of VIP visits, events as they arise.
* Report and monitor budget.
* Manage services provided by approved/preferred vendors.
* Ensure the relevant health and safety is adhered to.
* Carry out performance reviews on staff and organizing training where required.
* Quality Management – development and implementation of the company Policies and Procedures.
* Complete regular audits to ensure compliance in relation to quality and expected operational standards.
* Implementation of / development of ideas / initiatives.
* Ensure Environmental, Health and Safety guidelines are met and maintained and the approved safe system of work (including Permit to Works) are adhered to.
* Ensuring Maintenance Programs are implemented and carried out.
Finance/Budget Management - to establish and maintain the Annual Facilities Management Budget
* Budget established annually and managed reporting on financials month to month.
* Financial Processes in place - PO/invoices/variations are carried out in accordance with the Contract.
* Ensure financial reports and invoices are submitted in agreement with SLA.
* Remain cash flow neutral and report any overspends.
* Key Performance Indicators (KPIs) in line with budget forecasts and appropriate reporting to be achieved.
* Present Operational Review with Client on a Monthly, Quarterly and Annual basis.
To manage Resources effectively
* Support and manage local teams in the execution of their roles and responsibilities.
* Implement and keep a Training plan in place which should be continuously monitored and identify training needs for the management team.
* Implementing a succession plan for staff.
* Carry out staff Performance Appraisals.
* Manage under performance taking necessary steps to improve.
* Identify and provide resources provided to enable all staff to undertake their roles.
* Liaise with Resourcing and Recruitment teams to always ensure appropriate resourcing levels across multiple contracts.
* Identify and present opportunities for growth, continuous improvement, and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
* Perform routine billing of project works.
* Manage Time and Attendance records, manage and sign off on Annual leave requests, manage sick leave and staff queries.
* Manage staff training through Human Focus.
* Ability to work under pressure to tight deadlines.
* Must demonstrate a flexible approach to work.
Ensure compliance with EH&S legislation in line with Policy
* Ensure the EH&S Policy and Procedure established for the site are current and kept up to date.
* Ensure All staff receiving H&S training apply this to their roles.
* Knows and ensures consistent compliance with companies Health, Safety & Quality policies, and procedures.
* Ensure any accidental and willful damage is recorded and reported promptly.
* Obtain the necessary EH&S reports from the EH&S Team are compiled and distributed monthly or as required.
Flexibility and Responsiveness
* Any additional requests/Support from Line Manager.
* Respond to emergencies outside normal working hours.
Other duties
* Other duties, responsibilities, and projects may be required for the efficient running of the business.
* Travel may be required to other locations within Ireland.
The ideal candidate/Characteristics
* Capability to handle corporate clients and delegate responsibility.
* Excellent interpersonal and communication skills.
* Solution minded.
* Understand safe working practices and health and safety legislation.
* Ability to work as part of a team or self-directed.
* Analytical.
* Well-organised and capable of prioritising own work.
* IT Literate with an innovative flair.
* Flexible, honest, and reliable.
* Experience with creation and management of financial budgets and reporting.
Qualifications and Experience Preferred
* Experience in Facilities Management in delivering hard and soft services.
* 7+ years in a Senior Account Management position with experience in managing Senior Management Teams within the facilities industry.
* Experience in CAFM systems.
* Experience in managing KPIs and client interactions.
* A qualification (HND/Degree) in relevant discipline or suitable qualification in a business or technical field.
* Member of the BIFM/IWFM.
Working PatternMonday to Friday.
Ref.
14393
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