This large, popular four-star hotel is currently recruiting a Reservations Manager to ensure the smooth and efficient operation of the reservations office, working closely with the wider hotel team.
Key responsibilities:
* Ensure all customer reservations/enquiries, phone and email, are dealt with in a timely and accurate manner.
* Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care).
* Ensure reservations team are fully trained on proper systems usage.
* Maximise rooms and other revenue sales through efficient revenue management.
* Be aware of and analyse all forthcoming business on a regular basis.
* Provide daily, weekly and monthly reporting as required.
* Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other departments.
The ideal candidate:
* Minimum of two years’ experience as Reservations Manager in a large, quality hotel property with solid mix of business: corporate, leisure, C&B.
* Degree/diploma in Hospitality or Revenue Management.
* Excellent written and verbal communication skills.
* Strong systems knowledge (PMS, booking engines, channel managers, MS Office).
* Strong customer service ethos and background.
* A can-do attitude and the ability to work well in a team.
* Excellent organisational skills and the ability to multi-task.
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