DescriptionYour role
The Manager Engineering Operations (MEO) oversees all aspects of the site’s critical physical infrastructure and ensures that all activities carried out on the site are done with high quality and without negative impact on internal/external customers. The MEO provides the technical expertise to plan, coordinate, and manage the Data Center’s equipment, systems, and infrastructure to ensure operational excellence; with safety and reduction of risk being of paramount importance. The MEO actively guides the Lead Engineer, Site engineers and suppliers on-site, helps & supports where needed, and checks the quality of work. The MEO actively contributes to a standard way of operating the sites by complying with the standard and using a controlled change process to continuously improve the standard. The MEO is involved in improvement projects and serves as a second-level support for more complex issues. The MEO works with various experts, including design and construction, and manufacturers, and is directly responsible for safety on the site.
What you’ll do
Overall Responsibilities
Provide strategic support and operational leadership as the deputy to the Data Centre Manager.
Lead and mentor Lead Engineers and Site Engineers, fostering collaboration, innovation, and continuous improvement.
Oversee all mechanical/electrical operations, maintenance, and energy management programs on-site, ensuring safety and compliance with regulations.
Act as the Senior Approved Person for complex maintenance jobs, ensuring quality and safety protocols are followed.
Leadership and Management
Support the MDC by acting as deputy when required.
Manage resources effectively, including staff and subcontractors, while addressing capacity challenges.
Provide specialist training and guidance to engineers for specific projects/issues.
Participate in customer site tours as requested by Sales and Customer Success teams.
Ensure proper site inductions for all staff and subcontractors.
Operations Planning and Oversight
Plan and oversee mechanical/electrical operations, maintenance, and energy management programs.
Manage job kick-offs and ensure compliance with policies and standards.
Maintain compliance with applicable codes, government regulations, ISO standards, and company directives.
Ensure a balanced approach between reactive and preventive maintenance activities.
Project Management and Incident Resolution
Participate in infrastructure projects and manage change approvals and incidents.
Serve as the escalation point for incidents affecting SLAs or service quality.
Execute local maintenance plans and identify areas for improvement.
Data Management and Reporting
Maintain accurate maintenance records and update the MDC and Technical Ops Planning regularly.
Maximize the capabilities of the CMMS control system.
Coordinate with the Technical Draftsman Team to maintain as-built drawings.
Vendor Management and Compliance
Build relationships with critical vendors and track performance using KPIs.
Ensure adherence to the QHSSE Responsibilities Matrix.
Additional Duties
Undertake special projects as directed by the MDC.
Collaborate with supply partners to ensure effective delivery of outsourced services.
What you’ll need
Qualifications and Competencies
Hard Skills
3–5 years’ experience in mission-critical mechanical & electrical environments, preferably in IT/Telecoms.
Bachelor’s degree in a technical/engineering field.
Experience in data centres or similar environments is essential.
Knowledge of key infrastructure components (e.g., UPS, Generators, Cooling systems).
Proficient in reading and working with Electrical and Mechanical diagrams.
Familiarity with maintenance systems; ITIL and/or ServiceNow experience preferred.
Strong presentation skills for various audiences.
Soft Skills
Commitment & Drive: Internally motivated and willing to go the extra mile.
Adaptability: Open to change and able to handle pressure.
Proactiveness: Can-do attitude with strong delegation skills.
Communication: Clear and concise communicator with excellent reporting and listening skills.
Problem-Solving: Analytical thinker capable of simplifying complex issues.
Team Player: Collaborates effectively and mentors others.
Decision-Making: Makes sound decisions based on risk analysis.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.