Job Description
About Citco
The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So, for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. We are looking for an energetic, motivated and hands-on Program Manager to join the IT PMO team in Citco. Your project portfolio will consist of both Middle Office IT (MOS IT - Collateral & Treasury) & Tax IT.
The MOS IT team develops and maintains proprietary software platforms specializing in treasury and collateral management. Their primary platforms include Æxeo Treasury, an AWS cloud-based SaaS payments solution that enables secure payment processing through Citco's SWIFT network, along with invoice storage and settlement instruction management, all accessible via web browser. Additionally, they support Aexeo Collateral, which manages counterparty agreements, processes margin calls with direct integration to Æxeo Treasury, tracks cash collateral balances, calculates collateral interest for reconciliation, and maintains security collateral positions.
The Tax IT team develops and maintains a specialized tax reporting application that enables the generation of comprehensive tax reports for clients. This proprietary solution is designed to be market-competitive and dynamic, allowing the team to deliver customized tax reporting services while supporting evolving client needs and regulatory requirements.
We are seeking a hands-on, energetic, motivated, Program Manager to actively manage and deliver critical projects across our MOS and Tax platforms. This role requires direct day-to-day project leadership, strong technical understanding, and excellent stakeholder management skills.
Responsibilities
Your Role:
Program Leadership & Delivery:
* Lead project planning, execution, and delivery of MOS and Tax initiatives
* Actively manage daily project activities, tasks, and resources
* Run daily stand-ups, sprint planning, and project status meetings
* Develop and maintain program-level plans aligned with strategic business objectives
* Track and manage project dependencies, risks, and issues
* Oversee resource allocation and budget management
* Identify and remove project roadblocks
* Maintain comprehensive project documentation
* Ensure quality delivery of project deliverables
Stakeholder Management & Communication:
* Build and maintain relationships with development teams, business users, and vendors
* Facilitate effective communication between technical and business teams
* Deliver clear and concise communication to all levels of management
* Create and maintain project status reports and dashboards
* Manage stakeholder expectations and resolve conflicts
* Coordinate with senior program staff to ensure message cohesion
* Escalate issues appropriately to senior management
* Foster collaborative relationships across functional areas
Risk Management & Communication:
* Identify and mitigate potential program risks
* Develop contingency plans for program challenges
* Ensure compliance with organizational standards and methodologies
* Provide transparent and timely communication to stakeholders
Strategic Planning:
* Align product concepts and business cases with organizational objectives
* Contribute to PMO process and tool standardization
* Support the establishment of best practices
* Monitor and report on program progress and metrics
Qualifications
About You:
Required Qualifications:
* 10+ years of hands-on project management experience with in-house application development and Agile/Scrum experience preferably in a financial institution environment
* PMP certification or equivalent (Agile certifications such as SAFe, scrum)
* Strong understanding of capital markets and financial instruments
* Demonstrated experience managing multiple concurrent projects
* Track record of successful program delivery in enterprise environments
* Experience managing distributed teams
* Strong business acumen and industry knowledge
* Ability to influence without direct authority
* Results-oriented mindset with strong problem-solving abilities
Technical Knowledge:
* Strong understanding of SDLC methodologies (Waterfall, Agile, Hybrid)
* Proficiency in project/program management tools (JIRA, MS Project, Confluence)
* Experience with JIRA administration and customization
* Working knowledge of IT infrastructure, systems architecture, and integration concepts
* Understanding of cloud technologies and digital transformation initiatives
* Experience with program governance frameworks and best practices
* Familiarity with financial management and budgeting tools
Core Competencies:
Leadership & Management
* Strategic thinking and planning
* Stakeholder management and executive communication
* Team leadership and development
* Risk management and mitigation
* Decision-making under pressure
* Change management expertise
Communication
* Executive presence and presentation skills
* Clear written and verbal communication
* Ability to translate technical concepts for non-technical audiences
* Negotiation and conflict resolution
* Stakeholder relationship building
* Excellence in day-to-day team leadership
* Detail-oriented with strong organizational skills & ability to work under pressure and meet deadlines
* Team motivation and collaboration skills
Program Delivery
* Program planning and execution
* Resource optimization
* Benefits realization
* Quality management
* Vendor management
* Issue resolution
Additional Requirements:
* Financial services industry experience
* Experience running Agile ceremonies and implementing best practices
* Ability to manage multiple concurrent projects
* Strong documentation and process improvement skills
Our Benefits
What We Offer:
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. #J-18808-Ljbffr