Reservations Manager- Luxury Wedding and Event Venue
We are seeking a highly experienced Reservations Manager to join our team at a premier wedding and events venue in Ireland.
The successful candidate will be responsible for:
* Managing the day-to-day operations of the Reservations office, including training, developing and supervising reservations staff.
* Processing reservations, amendments, cancellations and general enquiries in a timely and efficient manner.
* Maximizing sales and occupancy by effectively managing bookings and communicating with other departments.
* Ensuring seamless communication with guests, the Wedding Events Team and Housekeeping to meet all requests.
* Overseeing the smooth and accurate flow of information within the department and throughout other departments.
* Handling customer complaints in line with company policy.
Requirements for this role include:
* Previous experience as a Reservations Manager or Supervisor in a 4/5* property.
* Excellent attention to detail and ability to work in a fast-paced environment.
* Working knowledge of a Property Management System (PMS) would be desirable, although not essential.
* Excellent customer care and communication skills.
* Ability to lead and motivate the Reservations team.
* Confident communication with a wide range of people, both internally and externally.
* Proficient written and spoken English.
* Full driving license and transport is essential due to the rural location of the venue.
Benefits of this role include:
* A highly competitive starting salary.
* Share of service charge and gratuities.
* Opportunities for career progression within a high-end wedding venue.