Job Description
A leading technology company seeks an experienced Service Manager to oversee program plans, timelines, and tracking documents of moderate to high complexity.
Key Responsibilities:
* Deliver integrated program management objectives with minimal assistance.
* Develop project, program, and portfolio management methodologies from best practices.
* Plan and execute prioritized program work to achieve objectives.
* Identify creative solutions to defined problems via better methods/tools.
* Address escalated issues in a timely manner.
* Anticipate challenges through data analysis and business needs evaluation.
* Communicate knowledge related to tasks within teams.
* Understand key stakeholders' needs to drive programs forward.
* Influence senior leaders and contribute to cross-team collaboration.
* Coordinate timelines, goals, and objectives for assigned program components.
* Exchange information and best practices with the team to maximise efficiency.
Qualifications:
Minimum Qualifications:
* Bachelor's degree or equivalent practical experience.
* 6 years of experience in service management, sales, client management, operations, or consulting.
Preferred Qualifications:
* 6+ years of relevant experience in top-market sales, agency, acquisitions, onboarding, channel, and/or app development sales.
* Distinguishing project management, problem-solving, and analysis skills combined with strong business judgement.
* Ability to work independently and manage multiple projects simultaneously while paying attention to detail.
* Ability to synthesise complex messages and data into executive-ready communications.
* Ability to build relationships and influence senior stakeholders.
* MBA or Master's Degree in a related field.
* Experience working in a global team.
* Language fluency for market(s) of assignment.
Competencies:
* Manages Complexity Customer Service Mindset Structured Thinking & Solution Focused Intellectual Curiosity Uses Data Ownership Mindset/Makes Tough Calls