The Technical Advisor role is a key position within our customer service department. This role is responsible for coordinating and supporting Liebherr service engineers, customers, and globally located mixed sales companies.
Main Responsibilities:
* Plan and coordinate service and support for the full range of products and services from Liebherr Customer Service.
* Deliver timely support for customers, both directly and indirectly through the network of mixed sales companies (MSC).
* Provide on-site support in emergency cases.
* Prepare and deliver technical reports on project/job completion.
* Train clients, employees, and apprentices both on-site and in-house.
* Liaise with internal departments to eliminate faults and improve products.
* Work with the sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
* Develop and maintain KPI and targets.
* Maintain a customer-focused approach.
* Ensure quality, environmental, and Health & Safety standards are always maintained.
* Contribute to Continuous Improvement and Quality Management.
Qualifications and Experience:
* A third-level qualification in engineering or an applicable trade.
* Working knowledge of MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Experience in a similar technical support role.
* Knowledge of PLCs and Variable Speed Drives (VSD).
Competencies:
* Highly motivated with excellent organizational skills.
* Ability to work independently while fitting into a team.
* Willingness to self-learn and improve.
* Positive attitude.
* Strong communicator.
* Careful, conscientious, and methodical approach.
Benefits:
* Competitive salary.
* Pension scheme.
* Training and development opportunities.
* Subsidised canteen.
* Retailer discounts.
* Travel opportunities.
* Sports and social club.
* Cycle to work scheme.