Company: Marsh Description: What can you expect?
Sentrisk, an innovative platform developed by Marsh McLennan, is set to transform the landscape of supply chain analytics and risk management for organizations worldwide.
Powered by AI, the platform helps clients turn their supply chain risk exposures into business opportunities through best-in-market data capabilities.
We are currently seeking an experienced manager to lead our solution delivery and innovation efforts.
The Sentrisk Solutions team plays a crucial role in providing actionable insights to clients and ensuring a 10/10 client experience on the Sentrisk platform.
We leverage the Sentrisk platforms cutting-edge capabilities to solve mission critical problems, balancing scalability and customization.
We deliver impact working closely with clients and internal stakeholders on one hand, and with product, engineering and external technology and data vendors on the other.
In this role, you will oversee the development and implementation of customer-facing analytics solutions to address critical business challenges and drive growth for our platform.
You will ensure that our offerings are robust and scalable, meet the highest quality standards and are loved by clients.
You will collaborate closely with cross-functional teams to drive improvements to products and processes or to identify new opportunities to leverage data and analytics.
We will count on you to: The Client Solutions & Innovation Manager will be responsible for overseeing the end-to-end delivery of our analytics solutions, ensuring seamless client onboarding, effective client and cross-functional communication, and successful solution delivery.
This role requires a strategic thinker with strong organizational skills and a passion for client success.
The ideal candidate will collaborate closely with other teams to ensure Sentrisks adoption and impact with clients: Data - to ensure timely issue resolution and enhance our service delivery through improved analytics, automation, process improvements.
Product Management to communicate product feedback, provide input on priorities, communicate desired improvements Commercial / Sales teams to understand clients needs and relevance of Sentrisk offerings, ensure smooth client handover and support client satisfaction / upsell Key responsibilities Client Onboarding: Facilitate a smooth onboarding process for new clients, ensuring they are equipped with the necessary tools and knowledge to utilize our analytics solutions effectively.
Client Delivery Triaging: Assess and prioritize client requests and issues, coordinating with internal teams to ensure timely and effective resolutions.
Client/Advocate Communications: Maintain open and proactive communication with clients and Sentrisk advocates, acting as their primary point of contact throughout the project lifecycle.
End-to-End Delivery Management: Oversee the entire delivery process, ensuring projects are completed on time, within scope, and to the highest quality standards.
Capacity Planning: Analyse resource requirements and manage team capacity to ensure optimal allocation of resources for client projects.
Client Feedback: Gather and analyse client feedback to identify areas for improvement and enhance overall client satisfaction.
Client Success: Drive initiatives that promote client success, ensuring clients achieve their desired outcomes and realize the full value of our solutions.
What you need to have:?
Bachelors degree in Business, Supply Chain Management, Data Science, or related.
Proven experience in building analytics solutions, client delivery management or client success, preferably within the analytics or technology sector.
Experience working collaboratively with technical teams, particularly in data science or software development environments.
Client and stakeholder management: Excellent communication and interpersonal skills, with the ability to build strong client relationships.
Experience with data analysis, querying and manipulation and comfort with complex analytics on large datasets.
What makes you stand out: Data Visualization Tools:?Familiarity with data visualization tools (e.g., Tableau, Power BI, or Matplotlib).
Organization: Strong project management skills with a track record of successful project execution.
Process Improvement: Ability to identify opportunities for process improvement and adapt methodologies based on evolving product needs.
Self-Starter: You are a self-starter who takes independent responsibilities proactively.
Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities.
#MMCIC Marsh, a business of Marsh McLennan (NYSE: MMC), is the worlds top insurance broker and risk advisor.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
For more information, visit or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law.
We are an equal opportunities employer.
We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process.
We welcome candidates to contact us at to discuss any specific needs.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Skills: Client Manager Innovation Manager Delivery Manager Benefits: Bonus Canteen Educational assistance Flexi Start