Job Summary
A passionate and experienced Senior Platform Engineer is sought to enhance the Contact Centre platform, serving 20 million clients with 35 million customer interactions annually. The successful candidate will thrive in a fast-paced environment, drive excellence, and deliver exceptional user experiences.
About the Role
The Senior Platform Engineer will play a pivotal role in improving the operational capabilities of our Contact Centre platform. This includes collaborating with a team to deliver high-quality software, developing clean code, mentoring junior engineers, and participating in production incidents.
Key Responsibilities
* Collaborate with a team to deliver high-quality software and improve the platform's operational capabilities.
* Develop clean, testable code and serve as a mentor for less experienced engineers.
* Engage in continuous learning and improvement, always seeking ways to enhance team productivity.
* Participate in production incidents and contribute to operational stability practises.
Skills
* Extensive Experience: in the voice/telephony area, with a strong understanding of enterprise-scale platform architecture.
* Technical Skills: Familiarity with Docker, CI/CD pipelines, Linux OS management, VoIP, SIP, and various data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP).
* Agile Mindset: Proficient in Agile methodologies (Scrum, Kanban) and operational automation.
* Communication: Excellent verbal and written communication skills, with the ability to convey complex concepts clearly.
* Problem Solving: Strong analytical skills to troubleshoot issues, perform quality assurance, and support user acceptance testing.
Why Join?
This is an opportunity to be part of a forward-thinking organisation that values innovation and continuous improvement. Collaborate with talented professionals who share your passion for technology and problem-solving, and make a significant impact by improving the experiences of millions of customers and associates.
Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco Ireland acts as an Employment Agency in relation to this vacancy.