HR Specialist
Excellent opportunity for an HR Specialist to join a well-known HR services provider based in Cork.
An opportunity to work in a vibrant office with HR professionals with excellent benefits and career path.
Tasks and Responsibilities:
* Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
* Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
* Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
* Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
* Providing clients with supporting information/documentation to assist them in the advice provided.
* Ensuring that the advice given is consistent with the client's HR documentation and internal policies.
* Following internal protocols for managing and escalating cases where applicable.
* Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
* Presenting HR and employment law training to client and non-client groups via video conference or in person.
* Being flexible and adaptable in order to ensure that the client's service is always of a high standard.
* Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
* Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.
Skills and Experience:
* Extensive knowledge of employment law and HR best practices.
* Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
* Strong written English skills with excellent attention to detail.
* Ability to prioritize workload and work efficiently under pressure.
* Strong organizational skills and the ability to present information accurately.
* Proficient in word processing.
* Highly detail-oriented.
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