Position – Customer Service Advisor
Salary - €27,000 with up to €6,000 OTE per annum
The role …
The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.
If you are coming from a Customer Service background looking to join a successful company which offers progression and opportunity, look no further!
What will you be doing as Customer Service Advisor?
* Resolve customer queries via email and inbound & outbound calls.
* Develop excellent relationships with existing clients and establish their requirements.
* Identify and assess customer needs to achieve satisfaction by problem solving.
* Influence and encourage inactive customers to become active.
* Promote self-service and other value-added service products working to set targets (no cold calling).
* Ensure all information is up to date and accurate.
What experience do you need?
* Excellent communication skills; demonstrating confidence and attention to detail.
* Motivated and ambitious to hit and exceed targets.
* Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook).
* An ideal candidate will have at least 3 years experience in a customer-facing role or call centre environment.
What can you expect of us?
* A friendly culture that mirrors our proposition to our customers.
* A fast-growing organisation that defines itself as being agile and innovative.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
* 25 days annual leave with additional bank holidays.
Department: Customer Service & Operations
Contract type: Permanent
Hours: Monday to Friday - 08:30 - 17:00
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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