Overall Purpose of the Job
To manage technical services across a portfolio of assigned sites for a corporate client.
Key Responsibilities:
* Consider the accountabilities of the job in terms of outputs to the external/internal customer, team leadership and financial and process responsibilities.
* Manage scheduled and reactive maintenance as required. Comply with schedules.
* Demonstrate excellent working technical knowledge (e.g., mechanical and electrical systems).
* Ensure all works are closed out correctly and on time.
* Ensure that all RAMS, PTWs and service dockets are received and filed.
* Ensure all valid contractors invoices are approved for payment.
* Ensure all legal requirements are met across all sites and report if not possible.
* Act as the primary point of contact for onsite staff within the assigned portfolio.
* Ensure all scheduled maintenance is compliant with relevant legislation and audit ready.
* Participate in client internal and external audits and risk assessments.
* Manage technical budgets for relevant sites.
* Ensure that spending is as per budget.
* Ensure that appropriate approval is received for additional spending.
* Ensure that self-perform works are priced and managed correctly.
* Issue client invoices correctly and in a timely manner.
* Report to client as required.
* Provide clear, accurate, effective reports to client on schedule.
* Offer value-add to client where possible, including alternative solutions to problems.
* Represent Apleona in a professional manner and lead certain key technical client contracts.
* Be flexible and polite at all times.
Teamwork:
* Be contactable unless by prior arrangement.
* Work as part of a team with other Apleona staff and always support other Apleona team members when dealing with clients.
* Provide assistance for other projects etc. when asked.
Working Pattern:
Monday to Friday, from 8:30 AM to 5 PM.