Job Summary
We are seeking an experienced hospitality professional to fill the role of Deputy General Manager at The Marine Hotel Ballycastle. This is a fantastic opportunity for a motivated leader to drive operational excellence, maximise revenue, and foster a positive team culture.
Responsibilities
* Leadership & Management: Deputise in the absence of the General Manager and lead the team to achieve operational excellence.
* Operational Oversight: Manage all daily hotel operations within budget and to the highest standards.
* Guest Experience: Maintain outstanding levels of internal and external customer service, responding proactively to guest needs, complaints, and reviews.
* Team Development: Recruit, train, and develop an engaged and high-performing F&B team.
* Financial Responsibility: Forecast, plan, and manage F&B orders, staffing, and budgets to achieve financial targets.
* Health & Safety Compliance: Ensure full compliance with all statutory and company H&S regulations.
* Collaboration: Work closely with kitchen, events, and reception teams to ensure seamless operations.
* Event Management: Oversee multiple events within the property, utilising trained personnel effectively.
Requirements
* Strong Leadership Skills: Ability to lead and motivate a team.
* Experience in Food & Beverage Management: Proven experience in managing food and beverage operations.
* Technical Skills: Proficiency in MS Office, Bizimply, Resdiary, and POS systems.
* Problem-Solving Skills: Ability to resolve problems efficiently and proactively.
* Industry Knowledge: Up-to-date knowledge of industry trends and best practices.
* Soft Skills: Experience in complaint handling, conflict resolution, and staff development.
What We Offer
* Competitive Salary: £35k-£40k per annum.
* Accommodation Option: Accommodation option close to the hotel.
* Sympathetic Work Environment: A supportive and dynamic work environment.
* Career Progression: Opportunities for career progression and professional development.