* €130K+
* Dublin HQ
* B2B Cloud Software
This is an exciting opportunity to join a rapidly growing and hugely successful B2B Software company. A new role created for 2025.
The VP Customer Success is responsible for customer satisfaction, all project and recurring revenues, customer VIP programmes, escalation management, and cross-functional customer programmes.
This role involves delivering amazing customer success as a senior customer leader who provides operational leadership, manages the Project Management Office through a dedicated PMO Leader and Project Management Team, ensuring the long-term revenue growth of the organisation.
This role involves developing operational customer strategies, managing company revenue lines, and overseeing customer operations project planning and reporting.
Key Responsibilities:
* This person holds the customer from order to end of life. They are wholly responsible for the satisfaction of 50+ clients and a growing customer base. They will ensure revenue renewals happen on time and increase in price scoring to business needs.
* Manage a PMO with a dedicated PMO Leader and a set of customer project managers. All project revenues are delivered via this function.
Qualifications:
* Minimum of 10 years of experience in a senior customer-focused leadership role within a Software environment, SaaS, AI, Cyber Security, or Telco.
* Proven track record of scaling customer success functions and managing operations.
* Project Management experience.
* Comfortable in a smaller but very profitable company.
* Experience in matrix management/leadership.
* Data-driven decision-making and creating positive client results.
* Able to move between strategic thinking/planning and execution.
* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
* Background in working for a business that has scaled to an event.
Next Steps:
Let's talk; all enquiries and discussions are strictly confidential.
Visa: Unfortunately, we are unable to offer sponsorship for this position; you would need to be living in or close to Dublin to apply.
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