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1. Support the activities of the Commercial team when dealing with manufacturers on a day to day basis.
2. Administration & product set up duties to include data maintenance & clean up activity as required.
3. Manage customer & manufacturer queries and ensure they are logged and dealt with in a professional, timely manner.
4. Manage customer pricing queries in conjunction with the Uniphar Finance team.
5. To schedule and produce reports to required timelines and perform data analysis.
6. Liaise with all departments across the organisation to optimise the commercial offering and the pharmacy experience of service from the business.
7. Be day to day contact for a number of key customer groups.
8. Be main conjugate between Operations and Retail groups in managing cross orders, promotional stock and ad hoc queries.
9. Actively participate and contribute to business development and project initiatives as required.
10. Report weekly, monthly and quarterly both formally and informally, to an agreed timetable and format.
11. Operate as a team player and positively contribute to achieving growth targets of the business.
12. Support activities, including order processing, liaising with Operations on deliveries and dispatch.
Requirements
1. Customer Service: Strong communication and interpersonal skills to manage client relationships and resolve inquiries effectively.
2. Data Analytics & Reporting: Proficiency in analyzing and interpreting data to produce actionable insights and reports.
3. Excel & Power BI: Advanced Excel skills required, with Power BI or similar tools being a strong advantage.
4. Account Management: Some experience in managing client accounts, with a focus on balancing client needs and business goals.
5. Collaboration: Ability to work well with cross-functional teams, manage multiple priorities, and deliver results efficiently.
If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.
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