Seeking a highly motivated and results-oriented individual to play a critical role in improving the efficiency and effectiveness of service lines.
Key Responsibilities:
1. Conduct in-depth analysis of current caseloads: Analyse active cases and waitlists to identify trends, bottlenecks, and areas for improvement.
2. Develop and implement process flow maps: Map existing pathways and identify opportunities for streamlining and optimization.
3. Data analysis and interpretation: Extract and analyse data from various sources to inform decision-making and track progress.
4. Develop and implement scheduling solutions: Collaborate with IT to develop and implement new scheduling systems that optimise time and minimise wait times.
5. Build strong relationships: Cultivate positive working relationships with clinicians, therapists, and other stakeholders.
6. Project management: Independently manage the entire project lifecycle, including planning, execution, monitoring, and evaluation.
7. Drive change and improvement: Lead the implementation of new processes and technologies, ensuring buy-in and successful adoption.
8. Continuous improvement: Regularly review and evaluate the effectiveness of implemented solutions and identify areas for ongoing improvement.
Essential Skills and Experience:
1. Proven experience in business analysis, process mapping, and data analysis.
2. Strong understanding of clinical workflows and service delivery models (preferred).
3. Excellent project management and organisational skills.
4. Strong interpersonal and communication skills with the ability to build rapport and influence stakeholders.
5. Ability to work independently with minimal supervision and proactively identify and resolve challenges.
6. Proactive and solution-oriented approach to problem-solving.
7. Strong analytical and problem-solving skills with the ability to think critically and strategically.
8. Basic understanding of coding concepts (not required to be an SME).
Desirable Skills:
1. Experience working within the healthcare sector.
2. Experience with data visualization tools.
Additional Considerations:
1. This role will require full-time, on-site presence (5 days per week).
2. This is a critical role with a significant impact on service delivery and customer satisfaction.
3. A positive attitude and strong work ethic are essential.
4. Years of experience are less important than a strong skillset and a collaborative approach.
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