Business Area: ITSeniority Level:AssociateJob Description: We (the Cloudera Corporate IT department) are looking for a Desktop Support Technician to join our corporate IT support team.A Day in the Life:You must be able to thrive in a dynamic environment and remain flexible as the needs of the business change. Our department places a high value on customer satisfaction so you must be willing to go the extra mile to delight our fellow co-workers so they can function at their highest level. As Cloudera adopts new technology, you will be called upon to provide training so you must be comfortable standing up in front of a group of coworkers and explain technology in a clear and simple manner. You must also be able to work independently with minimal follow-up, be accountable and take pride in your work. This position reports to the IT Manager in Budapest, Hungary. As a Desktop Support Technician You will…Provide IT Support in a mixed Mac OS X, Microsoft Windows 10 and Linux environmentManage the new hire onboarding process: set-up accounts and equipment for new employees and provide user trainingManage the IT Helpdesk ticket queue using ServiceNowAdminister G-Suite, Okta, Microsoft Active Directory, and other corporate platformsProvide meeting, A/V and VoIP supportDocument and update IT processes, while trying to find holes in themHave familiarity with using a ticketing system to manage and solve IT issues (JIRA preferred)Manage our local and remote printersSupport iOS and Android devices We are excited if you You have…2-4 years of Desktop Support in a Mac/Windows environment (we are 75% Mac)Experience using an MDM solution - preferably Kandji and/or Workspace OneKnowledge in anti-virus/malware solutionsFamiliarity with video conferencing tools (Zoom & Hangouts Meet Preferred)Strong customer service skills and great attention to detailAbility to excel in a high growth, team focused company with minimal day to day supervision You may also have…BS in a technical major preferredWhat you can expect from us:Generous PTO Policy Support work life balance with Unplugged DaysFlexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer TimeEmployee Resource GroupsCloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.#Li-LL1