Front Office Supervisor
We are currently seeking a seasoned Front Office Supervisor to oversee the daily operations of our hotel's front desk in Tralee, County Kerry.
Job Summary:
* Provide guidance and support to team members at all levels, fostering professionalism and continuous improvement aligned with company objectives.
* Develop weekly rosters to efficiently schedule team members, meeting operational needs and maintaining productivity during shifts.
* Share guest feedback with the team to enhance service and operational efficiency, collaborating with senior management.
* Oversee daily front desk operations, including guest interactions, check-ins, check-outs, and special requests while upholding hotel standards.
* Handle cash, credit card, and voucher transactions accurately and securely, ensuring compliance with policies.
* Address guest concerns professionally, following protocols and escalating issues to management when necessary.
Candidate Requirements:
* At least 1 year of experience in a similar role with Front Office systems like HotSoft is advantageous.
* Ability to take initiative and manage challenging situations independently.
* Strong leadership qualities, capable of motivating, supervising, and training a team effectively.
* Flexibility to work various shifts including evenings, weekends, and holidays.
The estimated salary for this role is €31,500 per annum, based on skills and experiences required.